Return Policy
  • The customer has 14 days to contact customer service or their service center director to initiate a return and receive authorization.
  • Merchandise must be in sellable condition and returned in original packaging. 
  • Custom orders are not eligible for refunds.
  • A refund will be issued as a credit to the account.
  • A restocking fee of 25% will apply to all returns.
  • Starmark reserves the right to not accept returns or issue credit for such products damaged in transit.
  • The customer is responsible for return freight (when applicable). Supply items may be returned via UPS or USPS.
  • Customer Service or your service center director can arrange to pick up larger items upon request.